The Case Worker Approach in Action?

Here's a real world example of the case worker approach that I've been talking about for awhile. Of course, I've been talking about this as something of a replacement/retasking of some existing personnel, while Mercy College in New York has added these slots on top of the existing systems. But the idea is there, to have a single mentor for each student to help them from before they enroll to after they graduate. Each mentor would have a case load of about 100. Perhaps this is model to keep an eye on?

http://www.insidehighered.com/news/2009/09/04/mercy

https://www.mercy.edu/pages/1180.asp