The case worker approach to admissions?

As I was sitting in orientation for my Managerial MBA program, I was struck by how many different people and offices I was supposed to work through as a new student, despite the fact that this was a cohort model. I heard similar consternation recently about how Veterans Affairs handles its patients in that these wounded vets are being shuttled from one office to another. That's caused me to wonder about whether a case worker model might be more appropriate to the way we move students through our system, especially during their initial transition to JBU. I wonder if there are any good examples of universities doing that?